Program Feature – Client Relationship Essentials

 Calgary, Edmonton, LESA Update, News, Upcoming Seminars  Comments Off on Program Feature – Client Relationship Essentials
Mar 102017
 

Client Relationship Essentials

Clients are the foundation of most legal practices, so the relationship you form with your clients is monumental in the overall success and growth of your business.

Join seminar chair Kristin Ailsby and faculty for Client Relationship Essentials this April 18 (Edmonton) and April 19 (Calgary), and discover methods for maximizing client value to enhance your practice.

Question and Answer

In a recent interview, we spoke with Kristin to find out what makes this seminar unique and why you should attend. Here’s what she had to say.

Can you tell me about some of the topics that will be covered at this program?

Most LESA programs are usually focused on a particular area of law, which all have two things in common – a client who is keen to get good advice and a lawyer who wants to give great advice. This program is about the relationship between lawyers and clients. Our goal is to encourage lawyers to reconsider how they are delivering their service so that clients can maximize the takeaway.”

What do you think attendees will find most beneficial about this program?

The benefit of attending this program is that attendees are going to look at what they do and how to do it differently. It’s a creative invitation to look at the value we can offer to clients.”

Can you tell me a bit about the panel that has been put together for this program?

This panel is very different. First, we have Heather McKay [QC], who is an extremely competent, very experienced lawyer who has an exceptionally high standard of lawyering. She is presenting tips and strategies for giving clients exceptional service. Next is Katherine Kowalchuk, and she has an unconventional way of helping clients that is based out of a client care model. Her topic is designed to teach attendees how to assist clients through their litigation journey so they understand how they are contributing to the conflict and how to get around it. Lawyers don’t typically look at this introspective reflection about conflict. Then, we have Alexander Yiu who will discuss the concept of contemplative lawyering based on principles of mindfulness. Every time I hear him talk he presents very intuitive, sensible ways for managing your own client conflict experiences and maximizing their ability to manage conflict as well. Next, we have Catina Aronson, who is presenting on how lawyers can improve their client relationships by considering the contributions of support staff make. So much of our job is based on what our support staff contributes to us and our clients, and yet they don’t have a formal role for speaking about what we do. Finally, we have George Virtue [CPA, CA]. He is a managing partner of a very successful accounting firm in Southern Alberta. George became my business coach when I went on my own and established my firm. George has exceptional experience with maximizing client service, and he is going to talk about his approach to client relationships and the results he’s seen in his firm. George is going to invite lawyers to reconsider the value of client relationships.”

What will be some of the key program takeaways?

My goal is that attendees will leave this program being able to understand how clients feel and what they think about our advice so that they can adjust how they give that advice in the face of the client experience. I believe that as lawyers, we each have something different to offer to our clients. Yet, if clients are not able to articulate or understand what makes their lawyer great or amazing, then we are missing the mark. So, the takeaway – in large part – will be maximizing client service and ultimately your business growth.”

Register Online

Clients are the foundation of a successful practice. Find out how you can improve your client relations to grow your business. Register online to attend Client Relationship Essentials in Edmonton (April 18) or in Calgary (April 19).

Weekly Program Feature: Family Law Trial Fundamentals

 Calgary, Edmonton, Legal News: Alberta, News, Upcoming Seminars  Comments Off on Weekly Program Feature: Family Law Trial Fundamentals
Oct 112016
 

Family Law Trial Fundamentals


This November 17 (Calgary) and 22 (Edmonton), join program chair Heather McKay QC and expert panel for Family Law Trial Fundamentals. Learn effective trial advocacy from senior family law practitioners, understand best practices for retaining and using experts, and more.


Benefits of this Program

In a recent interview, we asked Heather what attendees will find beneficial about this program. Here’s what she had to say.

I think this program will appeal to everyone, including junior lawyers and lawyers who have not run a trial in a long time. It’s going to be very hands on. There will be demonstrations and  discussions from senior lawyers, a judge, and a lawyer who has run many provincial court trials.”

Heather also let us know why she thinks this program will be particularly unique.

I think that people learn not just by listening to people talk – especially when you’re dealing with the fundamentals of trial. A lot of people have never used or seen an opening statement, and many lawyers have never had the experience of cross examining or qualifying an expert. Having the experts there speaking to us will be beneficial.”

Faculty and Discussion Topics

Heather also gave us a sneak preview of what some of the other faculty members will be discussing.

Justice Horner will talk about effective advocacy from the bench’s perspective. Larry Fong Ph.D. has years of experience with bilateral custody assessments and litigation support. He is also a trained mediator and arbitrator and is going to talk about the things that counsel can do to effectively use their expert. Sharon Gray and Heather Askham are experts in the area of income determination and business valuations. They are going to give some tips for using your expert, including how to understand expert reports, and what questions to ask. We’ve also got Michael Kraus QC, who’s going to talk about summary trials, and Dustin Tkachuk, who’s going to speak on provincial courts.

Registration and Additional Information

Don’t miss this opportunity to explore each step of the family law trial process and deepen your confidence in your ability to run a family law trial. Register online to attend in Calgary (November 17) or in Edmonton (November 22).

For more information, view the program brochure.

Congrats 2015 WILL Award Recipients!

 Awards and Accolades, Lawyer Recognition, Legal News: Alberta, News  Comments Off on Congrats 2015 WILL Award Recipients!
Nov 262015
 

WILLAwards2012_logoThe Women in Law Leadership (WILL) awards were handed out earlier this month, and LESA heartily extends our congratulations to all of this year’s WILL award recipients!

The 5th anniversary of the WILL Awards saw 7 outstanding professionals awarded for their dedication and contributions:

Heather McKay QC – Leadership in the Profession (Private Practice)
Keely Brown – Leadership in the Profession (In-House)
Gail Harding QC – Leadership in the Profession (In-House)
Jolaine Antonio – Leadership in the Profession (Government)
Phyllis Smith QC – Leadership in the Profession (Broader Roles)
Donna Purcell QC – Leadership in the Community
Chidinma Thompson – Tomorrow’s Leader

LESA also wants to congratulate all of the 2015 finalists (including our own Jennifer Flynn). We know that each of you has also made significant contributions to the profession, and you deserve a hearty applause for all of your hard work.

Many of these recipients (and the other finalists!) have supported LESA through their volunteer efforts in the past, so we know firsthand the difference that these women are making in the profession. Thanks for all your hard work and congrats again to the 2015 WILL award recipients!

You can find a complete list of 2015 recipients and finalists online.